Abysmal customer service from a dishonest corporate

<p>I'd like to raise awareness and a complaint about the absolutely customer service from MTN. This after they overcharged me 3 times and then refused to admit fault by rectifying problem that has been ongoing since February 2017!</p> <p>MTN are totally dishonest and *********.</p> <p>I am both infuriated disgusted by the behaviour and actions of the entire MTN Cresta staff. Their attitude, actions and work ethic unfortunately mirrors their store manager, who promises solutions and follow up and then delivers neither mumbling weak apologies. The deputy store managers follow suit and sadly so do the ground staff.</p> <p>Back on 24th December 2016 I purchased a MTNCHOICE2GB rolling monthly contract for R109. I signed the contract but was told I would be called the following week while credit checks were carried out. After a week of hearing nothing I went into the store on 31st December to figure out what was going on. The staff took 45 minutes (!) to find the SIM card and handed it over without apology. They said it was activated and should work fine.<br />I erroneously did not check it before I left the store. When I returned home the SIM card did not work. I called the Cresta store and customer services but with no answer.</p> <p>Due to public holidays, I only managed to get the card activated on 3rd January.</p> <p>When my January statement arrived I noted there were 3 errors amounting to 2 months worth of my contract. I had been charged for the following:<br />1. Incorrect activation date. I was charged from the 24th December rather than 3rd January when the account was actually activated. Error value R25<br />2. Incorrectly billed for December at a totally incorrect billing rate. Error value R265 instead of R0<br />3. Overcharged on my contact. Signed up for R109 but billed for R139 for January onwards. Error value = R30.</p> <p>I returned from holiday in February and have been trying to get my money back since.</p> <p>My total number of contacts with the store has been as follows:<br />> 9 phone calls - unless you stay on the line MTN NEVER calls you back. Ever.<br />> 7 store visits - reasonable face to face discussions but totally ineffective as there is zero meaningful follow up<br />> 12 emails - either ignored or the response is so vague and unhelpful it may as well have been ignored</p> <p>I have now had 3 Request numbers that simply get closed out with no action, no follow up and no resolution. I am on my 4th request number that was opened on 31st March and am still awaiting the promised follow up.</p> <p>The only request that MTN actually closed out was my request to cancel my contract with MTN.</p> <p>I will never use MTN again. And I will do my best to influence others from leaving MTN.<br />So far I have convinced 3 people!</p> <p>Perhaps I'll have better luck spreading the word on social media and via email.</p> <p>Regards from a very frustrated and still out of pocket ex-customer.</p>