Abusive MTN!

<p>On Sat, 5th Nov I purchased 1G data which was depleted by the 8th or 9th. I contacted MTN on the night my data depleted and was told that the system was offline, I should phone the following morning. By the time the following morning came, airtime to the value of R800 had disappeared. I was on R0.02. Whoever that was on the line could not explain which sites were visited and told me that she would send me 3 SMSes which will guide me on how to change settings on my phone. Concern: I have never had to change any settings on my phone before. I have the same applications as before, haven’t changed my usage patterns and my data lasted longer. This was done on my end. What has changed on MTNs side that no one was able to explain to me? After changing my settings according to the SMSes, I loaded another 1G on the 10th. To my surprise today, my data is approaching depletion. Contacted MTN again. Spoke to Mampho who hung up as soon as she heard my query. Phoned again and spoke to Valerie who also conveniently hung up as soon as I asked to speak to someone senior. My patience has completely run out and I am now demanding clear explanation on what has happened to my data, including my airtime.</p>