DW
DAVID W
1 reviews | Active since Sept 2015
08 Oct 2015, 10:52
Abuse and no respect for clients
Reported a complaint on 17.09.15, MTN then reported that they would escalate the problem to management for urgent attention, Thabelo REQ:560063.<br> <br> Until now no response, looking at the satisfaction ratings of clients feedback I should not have expected any better. MTN NEEDS TO BE EXPOSED FOR THE RADICAL ABUSE OF THEIR CUSTOMERS DEBIT ORDERS.
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Replies (1)
MTN South Africa's replyOfficial
09 Oct 2015, 16:30Hello davetherave,
Thank you for bringing this matter to our attention.
Please accept our apologise for the inconvenience this may have caused.
Kindly note that a credit request has been processed and the amount will reflect on your MTN Account within 48 hours.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologise for the inconvenience this may have caused.
Kindly note that a credit request has been processed and the amount will reflect on your MTN Account within 48 hours.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
MTN South Africa's reply09 Oct 2015, 16:30
Official
Hello davetherave,
Thank you for bringing this matter to our attention.
Please accept our apologise for the inconvenience this may have caused.
Kindly note that a credit request has been processed and the amount will reflect on your MTN Account within 48 hours.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***
Thank you for bringing this matter to our attention.
Please accept our apologise for the inconvenience this may have caused.
Kindly note that a credit request has been processed and the amount will reflect on your MTN Account within 48 hours.
We assure you that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.
Kind Regards
Itumeleng Rakoena
REQ:***