Absurd wait time

Item: MTN South Africa
Rating: 1
Author: RAEESA A

I am still waiting for a reply from MTN since 02 May 2018 regarding my device that the call centre says I should have been issued with a new device by now.

What is the delay??? If you people cannot deliver on your word then give me back my money!!!!!!!!

Helpful (0)

Replies (2)

MTN South Africa's replyOfficial

15 May 2018, 09:46

Good day Raeesa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

I am not sure if your complaint is a new application or a repair. if it is a new application, you may contact MTN Directly on ***. For repairs, contact ***.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

MTN South Africa's reply15 May 2018, 09:46

Official

Good day Raeesa,

Thank you for taking the time to raise your concerns and affording us the opportunity to address the same. Kindly accept our sincere apologies for any inconvenience caused.

I am not sure if your complaint is a new application or a repair. if it is a new application, you may contact MTN Directly on ***. For repairs, contact ***.

Kind regards,

Ishie.

Complaints Management Team.

Best regards,

RAEESA A's updateReviewer Update

15 May 2018, 10:25

It is in respect of a repair. I have contacted the repair center and they advised that the store has to issue me with a new device. You were supposed to call the store and make sure they issue me with the device instead of endless trips for me to the store with nothing being solved. This has been going on since January. What are you doing about it now even after my initial complaint on 02 May 2018????????

RAEESA A's update15 May 2018, 10:25

Reviewer Update