CA
Cayla A
1 reviews | Active since Dec 2020
06 Dec 2022, 13:18
ABSURD SERVICE
I have been battling with MTN for the past 3 - 4 months now! I have app**** for a contract online, 3 times now. Everytime I receive an email stating that a call centre agent will get in contact with me within 48H. However, until date, no one has got in contact with me once. When I phone into the call centre they tell me they don't have an application under my ID number or details. I provide them with the reference number that I received via email, but still no one helps me. Yesterday, I received a snotty email from, I assume, a call centre agent from customer service telling me to send my email elsewhere instead of getting the correct department to get in contact with me.
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Cayla A's updateReviewer Update
08 Dec 2022, 13:46And then just to add - they call me todat ( 8 days after my applicatio ) wanting to ask me vetting questions. After I stated on email that I am no longer interested because of their lack of service.
The lady that called be had the audacity to tell me that I am younger than her and that I need to watch my tone when I speak to hear after I shared my frustration with her.
Apparently they see it fit to make empty promises as to when their consultants will get in contact with a client in regards to their applications.
If this is the before service I am receiving, I don't even want to know what the AFTER service will be.
The lady that called be had the audacity to tell me that I am younger than her and that I need to watch my tone when I speak to hear after I shared my frustration with her.
Apparently they see it fit to make empty promises as to when their consultants will get in contact with a client in regards to their applications.
If this is the before service I am receiving, I don't even want to know what the AFTER service will be.
CA
Cayla A's update08 Dec 2022, 13:46
Reviewer Update
And then just to add - they call me todat ( 8 days after my applicatio ) wanting to ask me vetting questions. After I stated on email that I am no longer interested because of their lack of service.
The lady that called be had the audacity to tell me that I am younger than her and that I need to watch my tone when I speak to hear after I shared my frustration with her.
Apparently they see it fit to make empty promises as to when their consultants will get in contact with a client in regards to their applications.
If this is the before service I am receiving, I don't even want to know what the AFTER service will be.
The lady that called be had the audacity to tell me that I am younger than her and that I need to watch my tone when I speak to hear after I shared my frustration with her.
Apparently they see it fit to make empty promises as to when their consultants will get in contact with a client in regards to their applications.
If this is the before service I am receiving, I don't even want to know what the AFTER service will be.