Absurd Out of Contract Demands
<p>My Contract is due to end on 14Oct2016, I logged a query for cancellation of contract on the said date and was told by call center agent that the contract will cancel on the aforementioned date and i wont be liable to pay anything thereon.</p> <p> </p> <p>For last 15 days i am dailly getting below email telling me that i have to pay R85 out of contract charges, repeated tries to log another request and contact customer care were uselelss, the saga continues of sending baseless emails. extreamly unhappy with this unprofessional attitude.</p> <p> </p> <p>who in the world needs a daily reminder anyways, and if i have cancelled contract why the hell i have to pay?</p> <p> </p> <p>the email goes like this:</p> <p> </p> <p>Yello,</p> <p> </p> <p>Your 24 month promotional contract for mobile number ********** 56 is ending this month.</p> <p> </p> <p>Standard subs of R85.00 monthly will apply.</p> <p> </p> <p>Ts&Cs Apply.</p>
Good day, Faheem Tabassum
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the R85 standard subscription charge is an amount that you would pay if you were to continue with the contract. However as per your request, your contract has been scheduled to be cancelled on the 14/10/2016 hence the R85 will not apply to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie Dlamini
REQ:***
Good day, Faheem Tabassum
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
Please note that the R85 standard subscription charge is an amount that you would pay if you were to continue with the contract. However as per your request, your contract has been scheduled to be cancelled on the 14/10/2016 hence the R85 will not apply to you.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Regards
Winnie Dlamini
REQ:***
Thanks Guys but i received the email again today :) is there no way to stop these emails, i am sure many other subs in similar scenerios will be displeased with these unwanted emails as well.
Thanks Guys but i received the email again today :) is there no way to stop these emails, i am sure many other subs in similar scenerios will be displeased with these unwanted emails as well.