1 reviews | Active since Sept 2016

14 Oct 2019, 09:52

Absurd customer care

I went to Mtn website looking for a data contract and got the R199 on a month for 40gigs of data. Filled up the relevant forms a ya after I got a call from a lady to ask about my details and finish my application. Two days after I got another call from a different lady this time she also wanted to to finish my application for me, I told her I had already done that but as she was checking on the system she dropped the line. Two days after that I got another call with a different lady this time also offering to finish my application for me, I dropped the phone on her because wow. I kept getting calls from that same number I would just ignore them. Please Mtn if you don’t want to give me the contract can you stop your angents from calling me.

0
Replies (1)
MTN South Africa
MTN South Africa's reply14 Oct 2019, 22:04
Official
Thank you for your post.
 
 We sincere apologized for any inconvenienced caused to you.
 
 We have escalated the complaint to the online team to call you and to finalized the contract done via them.
 
 Request Status:  |  Initiated
  ID:  |  REQ***
  Title:  |  MTN ONLINE STORE ATG CONTENT
  Submit Date:  |  2019/10/14 10:00:48 PM
  Requested By:  |  Alice van der Merwe
  Requested For:  |  Alice van der Merwe
  Company:  |  MTN South Africa 
 
 Kind Regards,
 Alice van der Merwe
 MTN 

Best regards,