CH
Charne H
1 reviews | Active since Aug 2015
14 Aug 2015, 08:03
Absurd billing
I did an upgrade in May and asked to either have a top up contract or have a limit placed on the contract. This however did not happen. Now I have an open line with a ridiculous bill. Each month I loaded R180 airtime to convert to 1GB data, and used that, except this month. This month I used my 300MB and about two days after it was finished my service was suspended because my account exceeded the limit of R1300. Now I have an account of R2000 for call charges but I still have 4hours worth of minutes and used my loyalty points for data. Also my contract is R680 a month but the amount payable is R450? I am not happy about this and will not pay the R2000 since this was never communicated to me. Absolutely pathetic.
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Replies (1)
MTN South Africa's replyOfficial
08 Sept 2015, 16:05Hello Charne1382,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do not pick up that the usage limit has been set up on the account to change the account to Top Up function once the 100 minutes and 300 data has been used. The usage limit for R0.00 has been set up now on the account.
The data charges will be credited. Please allow -10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do not pick up that the usage limit has been set up on the account to change the account to Top Up function once the 100 minutes and 300 data has been used. The usage limit for R0.00 has been set up now on the account.
The data charges will be credited. Please allow -10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,
MTN South Africa's reply08 Sept 2015, 16:05
Official
Hello Charne1382,
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do not pick up that the usage limit has been set up on the account to change the account to Top Up function once the 100 minutes and 300 data has been used. The usage limit for R0.00 has been set up now on the account.
The data charges will be credited. Please allow -10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Thank you for your post.
We apologize for the delayed response and for any inconvenience incurred.
We do not pick up that the usage limit has been set up on the account to change the account to Top Up function once the 100 minutes and 300 data has been used. The usage limit for R0.00 has been set up now on the account.
The data charges will be credited. Please allow -10 working days for the request to be finalized.
Kind Regards,
Alice van der Merwe
***
Best regards,