MD
Melanie D

1 reviews | Active since Feb 2015

04 Feb 2016, 07:51

ABSOULUTELY USELESS - QUERY ONGOING FROM NOV 2015

I have tried by various means to sort out my voice message, I have called the call centre, I have gone into a shop, I have then phoned the call centre again, and the techincal service, to sort this out, and from November 2015 to present, it's still not working. E-mails have been sent.<br> <br> I am not sure why MTN thinks it ok, to treat their clients, in this manner, you are not able to speak to a manager either. I think MTN has lost its touch in dealing with their customers. Maybe you need to re-train your staff, or maybe fire the whole lot of you. Seems managers don't care either

0
Replies (1)
MTN South Africa
MTN South Africa's reply04 Feb 2016, 10:31
Official
Hello Madlassie,

Thank you for bringing this matter to our attention.

Please accept our sincere apologies for any inconvenience caused. We have refreshed your Voice mail service on the Network. Please restart your phone then dial 100 to re-record your greeting. Your voice mail service should now be fully operational.

Rest assured that it is not our intention to displease you and we look forward to continue improving on our service delivery to you.

Kind Regards
Itumeleng
REQ:***