Absolutly floored by amazing service....

I feel a lot of times bad service is very quickly broadcasted whereas good service goes unmentioned.<br> <br> I have just received without doubt the best service I have ever experienced.<br> <br> I decided it was time to upgrade my phone and I ummed and ahhed about whether to stay on MTN or move all my contracts to a different service provider due to an issue i have had recently. After today, MTN will have a very loyal customer in me.<br> <br> I had a gripe about my last bill which I brought up with the agent (whom i did not write down his name, sorry about this) which was making me doubt whether i wanted to commit to MTN any further, he told me not to worry he will see what he can do. 10 minutes later i get a call back and to my amazement he came back with a solution that more than exceeded my expectations. I prefer not to go into specifics but to say I am impressed with the service I received is an understatement.<br> <br> I hope you can track who just dealt with my upgrade and bill resolution, he deserves immense praise. Polite, articulate, empathetic to name a few of his qualities. If only all call center agents where as fantastically professional as him. MTN you better hold onto this guy.<br> <br> Thank you so much