AB
Anthonie B
1 reviews | Active since Apr 2011
22 Jun 2015, 11:46
Absolutely ZERO service
It does not matter which number you call, 808 or 809 (which I got from a MTN employee) you cannot contact the support centre. You can only get help for a machine, not a human being. I haven't been able to have my phone repaired for 3 weeks, because MTN is experiencing a strike. For 3 weeks I have been without a phone. All I want to do is cancel my 19 year contract with this company but I am unable to do this. Sending an e-mail to [Email Removed] is just as useless, 11 days and they still haven't responded to my e-mail. So perhaps someone on HelloPeter will be able to answer a simple question, how do I cancel my contract with these people? That is all I want to know because MTN is not interested in helping a person at all. Loyalty with them is without any meaning.
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Replies (1)
MTN South Africa's replyOfficial
04 Jul 2015, 10:24Hello Anthonie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,
MTN South Africa's reply04 Jul 2015, 10:24
Official
Hello Anthonie,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
As per our conversation, the matter has been escalated to the relevant management team for urgent attention. They will investigate and revert to you with feedback and a way forward.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Best regards,