1 reviews | Active since Nov 2016
ABSOLUTELY USELESS WHEN TRYING TO GET A NEW CONTRACT! TOTAL WASTE OF TIME.
<p>Service was good at first. App**** for a contract, had to wait for an approval sms. Received the sms early following morning and said my application was succesful, which sparked excitement for entire day. Left work a little bit early to ensure that I am still on time to pick up and activate my new phone. Got to the MTN store where I was then told that I can not get the contract I was approved for even though the phone was already out the sim card could not be activated because of the system not approving my application. Complete waste of time! I can see why people urged me to stay away from MTN.</p>
Good day Gavin,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have sent you an email requesting more information for us to attended to your complaint promptly.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Good day Gavin,
Thank you for your post on Hello Peter. Please accept our apology for the delays in responding.
We are terribly sorry for the poor service delivery. Our management teams will be made aware of the levels of service you have experienced.
We have sent you an email requesting more information for us to attended to your complaint promptly.
We trust that you find the above in order.
Caylin Julius
MTN Complaints Management Team
REQ:***
Already cancelled that contract. Seeing as you don't respond or help on any of your service sites or numbers. Thank you for wasting my time. Useless customer service, in store and online.
Already cancelled that contract. Seeing as you don't respond or help on any of your service sites or numbers. Thank you for wasting my time. Useless customer service, in store and online.