Absolutely useless support from the MTN customercare services

<p>On November 10th 2017 I called MTN regarding an issue of my mispelled name on the invoices. I need the correct spelling on the invoice so that I can use it for proof of residence.</p> <p>The problem was not solved eventhough their system showed the details as updated.</p> <p>Becuase of this issue I cannot open a business bank account as I need the MTN invoice for proof of residence.</p> <p>Since the 14th of November I have made 5 phone calls each of which say they cannot help me and that they will not ammend any of my previous statements and that I will need to wait until the end of the month for a new invoice with the correct spelling.</p> <p>I am especially irritated as they were the people that captured my information incorrectly onto the system in the first place.</p> <p>I am on the phone currently with one of the MTN staff who has made me wait the line for over 20 minutes just to see if I put the phone down so that she does not need to deal with me. I have put the phone down now and I will call again just to get the refence number. This will now be the 6th call I make to MTN regarding the issue.</p> <p> </p> <p>The issue still has not been sorted out and I am therefore losing potential income thanks to the incompetence of the MTN customercare services.</p> <p> </p> <p>In February 2016 I also received terrible service when my phone was ******. It took almost a full month before they allowed me to get a new phone after going to Hello Peter eventually. All in all I rate MTN customer care 0 out of 5.</p> <p> </p> <p>The reference numbers to this support issues are: 14th November ( ********** 48), again on the 14th ( ********** 77), 16th ( ********** 54), 17th ( ********** 85), ********** 85 (18th November). The last call I made was at 10.52am to request all the query refence numbers and let MTN know that I will be going to Hello Peter.</p>