Absolutely useless customer service

Cancelling contracts is a nightmare. My contract expired, and I gave my 20 days notice via email because you have to jump through a million hoops and robots to talk to an actual person on their customer service line. It takes them up to 3 days to get back to you and they waste your time by asking you a bunch of questions that can all be asked in one email but they spread it over a week so that it eats into your notice period. Then they want to phone you, they phone at the most inconvenient times, and then they email you saying they can't contact you and to please give them a convenient time for a call. Then they don't phone you. At all. If you want to cancel your contract after it expires, if you at all can, just go to an MTN branch and do it there it will save you a lot of frustration.