EK
Eitan K
1 reviews | Active since Jul 2015
13 Jul 2015, 10:28
ABSOLUTELY USELESS , COMPLETE LACK OF SERVICE
My wifes bill went up quite a bit. so I decided to call MTN customer care. I held on for 22 minutes, there was no answer . (i have taken a screen shot of the call.) I then sent an email to MTN customer care, where I received an automated response, but have not heard from anyone.<br> <br> As far as I am concerned, this is absolutely pathetic and your lack of service speaks for itself. <br> <br> My wifes upgrade is due in August, and I will be cancelling her contract and moving her over to Vodacom.
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MTN South Africa's replyOfficial
02 May 2023, 21:58Hello eitankoffler,
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
MTN South Africa's reply02 May 2023, 21:58
Official
Hello eitankoffler,
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser
We are sorry for the inconvenience caused and for the delayed response. It was never our intention to have dissatisfied you in any way.
We will suggest in future that you make use of our \Live Chat\" service. We have agents available from 8:00am till 17:00pm. Please copy the link below into your web browser