GN
Gert N
1 reviews | Active since Apr 2011
03 Aug 2015, 11:51
ABSOLUTELY USELESS AT CUSTOMER SERVICE!!
I am now repeating this issue I have had with MTN for probably the 8th time. How difficult is it to get back to a client regarding a complaint??<br> ***<br> ***<br> ***<br> ***<br> <br> This is just a few of the reference numbers that I have logged to escalate the billing issues I have had AND YET THE PROBLEM CONTINUES!! <br> Would someone at MTN wake up and sort my problem with your service out!!
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MTN South Africa's replyOfficial
17 Aug 2015, 14:57Hello GertNel69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A billing query was logged on 13/08/2015 for the billing area to investigate the matter.
The query has not been closed. I have sent an email for them to respond as a matter of urgency.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A billing query was logged on 13/08/2015 for the billing area to investigate the matter.
The query has not been closed. I have sent an email for them to respond as a matter of urgency.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
MTN South Africa's reply17 Aug 2015, 14:57
Official
Hello GertNel69,
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A billing query was logged on 13/08/2015 for the billing area to investigate the matter.
The query has not been closed. I have sent an email for them to respond as a matter of urgency.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
A billing query was logged on 13/08/2015 for the billing area to investigate the matter.
The query has not been closed. I have sent an email for them to respond as a matter of urgency.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***