Absolutely useless and pathetic service

I am beyond enraged with MTN and their after sales service. I have had a Wifi contract with them for almost 2 years now. My contract is ending in Nov24.

The Wifi was working very good until it was completely off and I couldn't even use it in an area with excellent network service. Note: we have moved 5 months prior to it stopping and it was still working as good as with the previous address.

I have called the branch where my contract was done and they said it is because the address changed in the meantime. We tried to change the address and then suddenly they said it won't change because some policies have been updated and now there are no more service in the area where I stay (they didn't even let me know of the change).

I have called their 135 or 083 135 number and had to go through every option on their menu wasting all my airtime to eventually get through to their network department to try and fix the address. They still couldn't help me and said there is nothing that they or anyone else can do, there is no service in the area of my home address.

I had to go to another service provider to get Wifi for my home and lucky me, it is much cheaper than what I pay at the moment.

I have no other option than to cancel the Wifi contract because I can't use it. I then again had to call their 135 or 083 135 number and had to go through every option on their menu again, wasting all my airtime again to eventually get through to their cancellation department. The person on the other side said I have to pay a big cancellation fee to recover the following two months even when I am not able to use the service at ALL! What?!

When I called another MTN branch, they said they will only be able to cancel the contract after it ends. If I want to cancel early, I have to call 135 or 083 135.

How the hell am I supposed to pay for something that I can't use after THEY (MTN) changed their policies without even informing me and not even trying to compensate a little. I even suggested to the person at the branch that I will give the router back which is supposed to be mine after the contract ends to help with the payment of the cancellation!

I am struggling because you have messed up and won't do anything to fix your mess except take the debit order every month.