ABSOLUTELY USELESS!!!

<p>I TOOK OUT A CELLPHONE CONTRACT WITH MTN IN FEBRUARY, 1 MONTH OR SO LATER I HAD PROBLEMS WITH MY HANDSET AND WENT TO A MTN STORE AS THE PHONE WAS OBVIOUSLY STILL UNDER WARRANTY - ONLY TO BE TOLD THAT THEY COULDN'T HELP ME BECAUSE I TOOK THE CONTRACT OUT ONLINE, HOWEVER THE OTHER MTN STORE IN THE MALL COULD ASSIST ME. SO I WENT TO THE OTHER STORE AND EXPLAINED THE PROBLEM WITH THE HANDSET. THE LADY THAT WAS HELPING ME WENT INTO THE BACK AND GOT ME A NEW PHONE, AS SHE WAS BUSY DOING WHATEVER SHE NEEDED TO DO ON THE PC SHE THEN NOTICED THAT I TOOK THE CONTRACT OUT ONLINE, AND THEN PROCEEDED TO TELL ME THAT THEY COULDN'T HELP ME, I HAVE TO CONTACT MTN DIRECT. TOOK THE PHONE AWAY AND PUT IT BACK IN THE STOREROOM. AFTER MUCH CONFUSION I EVENTUALLY LEFT THE STORE AND PROCEEDED TO TRY AND CONTACT MTN DIRECT... DO YOU THINK THEY HAVE A NUMBER ON THE WEBSITE... SURE... BUT WHAT THEY DON;T TELL YOU IS THAT YOU ARE GOING TO BE TRANSFERRED ABOUT 15 TIMES BETWEEN DEPARTMENTS BECAUSE EVERTIME YOU GET THROUGH TO SOMEONE, THEY CAN'T HELP YOU, IT'S THE WRONG DEPARTMENT... BY NOW MY BLOOD PRESSURE HAS REACHED CRITICAL LEVELS, ONLY TO BE TOLD THEN THAT THE NUMBER I SHOULD ACTUALLY CALL IS DIFFERENT!!! AFTER ABOUT A WEEK OF LEAVING MESSAGES AND WAITING... NOTHING!!! SO I WENT ONTO HELLO PETER AND LEFT A COMPLAINT REGARDING THE SERVICE AND IRRITATION I HAD GONE THROUGH, 2 DAYS LATER MY PHONE WAS REPLACED .</p> <p>NOW, 2 MONTHS AGO I APP**** FOR A DATA SIM ONLY CONTRACT ON THE WEBSITE, AFTER ABOUT A WEEK I STILL HAD NO PHONE CALL - BUT THEY SEND YOU AN E-MAIL CONFIRMING YOUR REQUEST AND PROMISING THAT A CALL CENTRE AGENT WILL CONTACT YOU SHORTLY TO PROCEED FURTHER WITH THE APPLICATION. WEEKS GO BY AND STILL NO CONTACT. I GO ON THE WEBSITE AND PUT ANOTHER REQUEST THROUGH FOR THE SAME DATA SIM... AGAIN I RECEIVE A CONFIRMATION E-MAIL THAT A CLL CENTRE AGENT WILL CONTACT ME SHORTLY... STILL NOTHING!!! I TRIED FOR THE 3RD TIME TO APPLY FOR THE SAME CONTRACT... SAME BULL**** STORY.... SO I WENT ONTO THE MTN WEBSITE AND MADE A COMPLAINT ABOUT HOW **** THE SERVICE IS FROM MTN AND IF NOBODY CONTACTS ME WITHIN 24 HOURS I WILL BE GOING ONTO HELLO PETER. THE NEXT MORNING 9AM I GET A CALL FROM AN AGENT... SHE GOES THROUGH THE USUAL QUESTIONS AND DOES A CREDIT CHECK WHICH SHE CONFIRMS IS CLEAR. ABOUT 30 MINUTES LATER I GET 2 SMS'S AND 1 E-MAIL INFORMING ME I DON'T MEET THEIR CRITERIA. I REPLY TO THE E-MAIL ASKING HOW CAN I BE CLEAR ON THE CREDIT CHECK AND ALSO ALREADY HAVE A CONTRACT WITH THEM BUT NOT MEET THE CRITERIA??? THE NEXT DAY THE SAME AGENT CALLS ME AND SAYS SHE HAS RESENT THE APPLICATION AND NOW THEY JUST REQUIRE MY 3 MONTH BANK STATEMENTS, I.D COPY AND LATEST PAYSLIP. I THEN WENT THROUGH ALL THE EFFORT OF GETTING ALL THE DOCUMENTS TOGETHER AND SENDING IT THROUGH. I ASKED THE AGENT WHAT HAPPENS NOW AND SHE SAID THEY JUST NEED TO VERIFY THE DOCUMENTS AND THEY WILL SMS ME. LOW AND BEHOLD I GET A SMS AND AN E-MAIL SAYING THAT I STILL DON'T MEET THEIR CRITERIA... WHAT THE ****!!!! THE SERVICE THAT YOU GET IS ABSOLUTELY PATHETIC, THEY CONTRADICT THEMSELVES AND MAKE FALSE PROMISES!!! WHAT KIND OF A COMPANY GIVES YOU SUCH **** SERVICE??? MTN!!!! AFTER ALL THE **** I HAVE GONE THROUGH AND HAVING TO POST ONTO HELLO PETER TWICE JUST TO GET A RESPONSE... PATHETIC!!! THEY SHOULD GIVE ME THAT ****ING SIM CONTRACT FOR FREE FOR ALL THIS HASSLE!!! SOMEBODY BETTER DO SOMETHING ABOUT THIS!!!!</p>