Absolutely unacceptable service from MTN South Africa. They make it impossible to cancel month-to-month home packages.

Absolutely unacceptable service from MTN South Africa. I took out two month-to-month home router contracts and returned both routers and cancelled the contracts on 17 December. Despite this, MTN still debited my account on 1 January.

When I contacted customer care, I was told to return the routers — which I had already done. I was then forced to go back to the store to re-confirm the return and request a refund. Since then, I have called customer care 20–30 times, followed every instruction exactly, and sent my bank confirmation letter FOUR TIMES.

It is now 14 January and I still have no refund. MTN makes it nearly impossible to cancel, and once they take your money, even harder to get it back. Completely frustrating and unprofessional.