1 reviews | Active since Aug 2022
Absolutely unacceptable service from MTN MoMo. I have been waiting for my R600 with no feedback, no communication, and no urgency from MTN. It is shocking that a billion-dollar company cannot resolve such a small issue or even provide a proper update. I
Absolutely unacceptable service from MTN MoMo.
I have been waiting for my R600 with no feedback, no communication, and no urgency from MTN. It is shocking that a billion-dollar company cannot resolve such a small issue or even provide a proper update.
I even spoke to a team leader, Siyamthanda, who promised that the issue would be resolved within hours, yet nothing has happened. No updates, no follow-up, just silence.
This is extremely disappointing, especially after being a loyal MTN customer for over 12 years. This experience is now pushing me to consider moving to better services like Vodapay.
I am escalating this further and hope this reaches the CEO. MTN needs to take accountability and treat customers with respect.
Resolve my issue immediately.
I’ve been told my ticket is “in progress” for far too long, and I STILL haven’t received my money. This is beyond frustrating! MTN is a billion-dollar company, yet they fail to resolve simple issues and don’t communicate at all. I’ve been a loyal customer for 12 years, and this is how I get treated? It’s unacceptable, disrespectful, and completely unprofessional. I demand my money immediately – enough with the endless waiting and excuses!
I’ve been told my ticket is “in progress” for far too long, and I STILL haven’t received my money. This is beyond frustrating! MTN is a billion-dollar company, yet they fail to resolve simple issues and don’t communicate at all. I’ve been a loyal customer for 12 years, and this is how I get treated? It’s unacceptable, disrespectful, and completely unprofessional. I demand my money immediately – enough with the endless waiting and excuses!