Absolutely Tired, worst service ever experienced

<p>The long and short of it is that my phone went in for a warrenty assessment which was approved for an exchange device as their was a fault on the phone, a manufacturer default. It took me sooooo long to the the COL number and now that i fot that number, MTN direct is still giving me issues saying they are waiting for a RMA number before they can issue me with a new device. I am paying for my contract and all is approved for issue of my new device, i did nothing wrong and yet i am getting punished by this company. I moved across to MTN from Vodacom and i have had a really bad experience since the start and even though there are a few people that do help along the way, i am yet to see one single query of mine resolved in the prescribed time and also without being escalated. I feel like none of the general agent knows their work in any department. I always have to escalate my matters before they are resolved. It either comes down to plain and simple BAD customer service or very poor training of the staff. Anyway i really want my issue resolved, i tried to keep this strictly between me and the MTNSA facebook page, however i have had no response on the status of my complaint this whole morining till now since friday. Not even a response and i sent a few messages. Look all i want is my phone which i pay for to be issued to me!!!! please speak to MTN direct and the people responsible for ensuring that this happens ASAP. As a customer i really expected this company to be better. The mistakes and service was extermely terrible from the start, i am thinking of taking this matter to the Ombudsman if not resolved efficently and effectively in the next few days. COL ********** 387 SONY Z5 PREMIUM </p>