Absolutely the worst!

MTN South Africa I have paid every single month for over 10 years. Suddenly this year YOUR system didn't allocate my online payments despite YOU sending me payment receipts.

Then you won't credit my account because your offices can't accept your own payment confirmations as proof of payment.

Anyway... I manage to forward months of payment confirmations etc and was still cut off today. I called and the agent found the payment and reactivated my line.

Now I get this cancelation letter for R138 outstanding! In all this drama of losing all my payments, could not one of your highly skilled staff tell me that a further R138 was due? Why not add it to my current invoice? Why not contact me? You will institute legal action for R138! What kind of madness is that? How have I not responded... I emailed, I called, I sent receipts... What other response do you ppl need?