rR
reecewassie R

1 reviews | Active since Oct 2016

06 Oct 2016, 08:25

Absolutely terrible service from a once great company

<p>Hi, it's been two years of ups and downs with mtn, ever since I upgraded my Mtn corporate contact in 2014. I was debited for ridiculous amounts after I called in several times and after several emails to get a limit set on my acc, I was still being billed large amounts, I have been trying for two years to get my staff discount rate activated on my contract which to this day I have now even seen.</p> <p>Now it's time for an upgrade apparently, but I get 3 different dates which I apparently can upgrade.. </p> <p>I'm just tired of this terrible service. </p> <p>I have been with mtn over 6 years. </p> <p> </p> <p>To get horrible service like this, doesn't justify the company you once were.</p> <p> </p>

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Replies (2)
MTN South Africa
MTN South Africa's reply10 Oct 2016, 15:59
Official

Thank you for your post.

Please accept our apologies for the inconvenience experienced.

Kindly provide us with a valid MTN account, cell phone or ID number so that we may be able to access your account and assist you accordingly.

We continue to be committed to providing you and all of our customers with the highest standards of service.

Regards

Winnie

REQ:***

rR
reecewassie R's update10 Oct 2016, 21:23
Reviewer Update

Hi these

My number is ********** .