1 reviews | Active since Feb 2010
Absolutely TERRIBLE service! AGAIN
<p>Last friday MTN had the special contract upgrade, where you got 50GB free data, plus 10 000 MTN minutes per month with certain contracts.</p> <p>I went through the whole process through the iStore to get the upgrade. MTN have declined the upgrade as they say the risk exposure is too high.</p> <p>The iStore informed me that I needed to call MTN directly to sort this out, and after spending 25 mins on the line with MTN (more than 20 of these mins was being on hold!!) they told me tht I need to deal with the iStore again. It is my understanding that the iStore are not enabled by MTN to deal with this query, and that I do need to speak to MTN directly. MTN also claim that they have no record of this upgrade on their system, and yet I have a screenshot showing me that they do have it on their system.</p> <p>The service from MTN is absolutely ridiculous. If they feel I am overexposed they should request a paylip and do an affordability assessment before just declining me. I have been a client of theirs for many years, and i am NOT overexposed, I have a perfect credit history, and my affordability of the contract is well within my financial means.</p> <p>The fact that they no one is able to assist me and that the call centre agents are unable to provide any real assistance is ridiculous. Trying to deal with MTN is ALWAYS painful and unpleasant, they need to get their act together.</p> <p>I expect someone from MTN who reads this to contact me and sort this out ASAP - although I'm not sure why I should have to complain on Hellopeter in order to get assistance!!!</p>
Good day Liza,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please not that for such deals you need to apply directly at an MTN store or app store and not at an iS6tore as we cannot trace your application. Our records do not indicate any note captured on your account for an application and as a result we cannot be able to check whether or not the application was declined.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Good day Liza,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Please not that for such deals you need to apply directly at an MTN store or app store and not at an iS6tore as we cannot trace your application. Our records do not indicate any note captured on your account for an application and as a result we cannot be able to check whether or not the application was declined.
We sincerely hope that the above is in order and that we are able to restore your faith in us.
Kind Regards,
Tshepo M
REQ:***
Best regards,
Tshepo M - I am definately not satisfied with this response!!!! This deal WAS available at the iStore! If it was not available there, then why did I have the option to apply for it??
How can you offer MTN products through resellers (such as the iStore) and yet your systems are not aligned with them? That is a ridiculous way to run your business!
Why don't you actually pick up the phone and call me, or email me directly, so that I can send you the screenshot and we can have a proper discussion, rather than you sending me a generic half baked response!
I once again say - MTN has no clue about customer satisfcation, your service is absolutely terrible, and the only reason you still have customers is becuase there is not much other choice out in the market place.
Tshepo M - I am definately not satisfied with this response!!!! This deal WAS available at the iStore! If it was not available there, then why did I have the option to apply for it??
How can you offer MTN products through resellers (such as the iStore) and yet your systems are not aligned with them? That is a ridiculous way to run your business!
Why don't you actually pick up the phone and call me, or email me directly, so that I can send you the screenshot and we can have a proper discussion, rather than you sending me a generic half baked response!
I once again say - MTN has no clue about customer satisfcation, your service is absolutely terrible, and the only reason you still have customers is becuase there is not much other choice out in the market place.