1 reviews | Active since Jul 2016
Absolutely Terrible Service
I have been a MTN customer my entire life, and the service I receive has just gotten worse over time.
The MTN Shop in Nigel (Angelo Mall) always has an excuse as to why something can't be done. Be it "We are offline", "We don't have stock" or just simple "Sorry Sir, I don't know." In the last month I have been let down by this shop multiple times, and I am quite sick of it.
8 Working days ago, I took my CAT phone to the shop to ask them to please send it in for repairs, today I went in to ask about the progress and my phone has not left the MTN Shop. No one can tell me why this is the case and no one can tell me when exactly things will be sorted out. How is this possible? They gave me a case number ( ********** 81) and told me to phone Head Office, to which I also received the response " I Don't know".
Can you please explain to me how you manage to let this happen, being one of the "top" service providers in South Africa? This is unacceptable.
If there is anyone at MTN who does know something, please get this sorted.
Dear Solé,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,
Dear Solé,
Thank you for taking the time to communicate to us why our service did not meet your expectations. We have every desire to address your needs and provide the best solution available to resolve your issue as soon as possible.
I will be in contact with you in the coming days to make our best attempt in regaining your confidence in our company. In addition, we will further evaluate how we can prevent this problem from occurring again in the future.
Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do.
Warm regards,
Willem Jnr Loots
MTN Complaints Management Team
Best regards,