Absolutely SHOCKING SERVICE DELIVERY & Customer service

MTN online sales phoned me to offer me FLTE with all kinds of extra benefits.

1: They got the order all wrong after sending 2 different contracts (one correct initially, the second incorrect, but delivering the product according to the incorrect contract which I explicitly told them wasn't what I want).

2: I requested a recording of the conversation, was asked promptly to provide more info for security purposes and then never heard back again.

3: I have made 3 phone calls that go nowhere with consultants giving me different people to phone who are supposed to be able to help but nobody actually can - they simply divert the problem elsewhere.

4: I reached someone who helped somewhat (thanks Nicolan Perumal from Rewardsco) - but told me MTN cannot 'change' the service to the correct speed product; the active product needs to be completely cancelled & a new one created in order to get what I ordered in the first place!?!? On top of that, I either have to wait 5-7 working days for the courier to come and collect the product, or go and return it myself at MTN before they will move forward with the cancellation!

5. I'm speculating here, but with the way things have gone I will probably get billed for all this and have to fight to get the money back even though I was promised a TEN day trial period as part of the deal which took me ONE day to realise I don't want it.

DO NOT AGREE TO ANYTHING CONTRACTUAL ON THE PHONE WITH MTN!!! Their customer service is atrocious. I'm really, really disappointed & will not be taking out any MTN products again.