Absolutely shocking service

I have been waiting for 2 months to upgrade my phone but have been unable to due to the shocking lack of client care from MTN. I originally went in to MTN to enquire when they might be getting the Huawei ascend mate 7 phone in the beginning of May and was advised that I should wait for the new yello trader coming out on the 12 May. I went in on the 13th May to be told that now the current yello trader has been extended to the 19th May. No notification to clients went out and I had to endure poor attitude from staff explaining that they were only told that morning. I then enquired if they are going to get the phone at all as I would like to move to Cell C because they have it and I was told that they cant tell me for security reasons (what is the risk???). I then had to wait and on the 20th May MTN finally gets the phone but it says \coming soon"MTN can't give me a date and they are advertising something they can't tell me when I can actually get it. I have ordered it from a branch and need to call everyday and all I get back is that they don't know because of the strike. Does MTN not communicate to there stores? This is shockingly bad!!!"""