ABSOLUTELY SHOCKING CUSTOMER SERVICE FROM MTN

Because of poor customer service, I have no other choice but to come here to try and get answers. I returned a month to month Wifi router to the store where I originally got the router from. (Meadowdale MTN) I returned it on 20 September 2024 and received a Free-to Use Router Returns form. I have called the After Sales Contact Centre numerous times and spoken to many different people that have something different to say every time. One lady, Mmatau put me through to the cancellations department and there I spoke to someone else again just to be told that the store needs to handle the entire cancellation. I have also dealt with the Meadowdale store from the start. When I call to speak to Mariette there, I am asked to leave a message and never get called back. I have to email or send WhatsApp's to be responded to but also not every time. It is now going on 7 weeks and they still haven't cancelled the "month to month" contract that you are told when you take out the contract that it is quick to cancel. I have also been debited twice for a router that I haven't used. I am going to reverse the debit from last night (04/11/2024) as this is becoming ridiculous. Now, the excuse is that there is probably a back log and that is why it is taking long. I am afraid that is not my problem as a customer as there should be a turn around time to get things sorted even IF there was a back log.

I used to be a MTN customer for many years and for this exact reason of receiving poor customer service I ported my cellphone number to Vodacom. I haven't had any issues since I have been with them. But, unfortunately I was forced to use MTN as they were the only service provider that had signal in the area that we were living in at the time.

I need this issue to be sorted out A.S.A.P.