Absolutely shocking behavior.

I went to the Branch at the south coast mall in Shelly beach. My mobile data internet contract had expired and i wanted to upgrade. The consultant assisted me and i chose the contract i wanted to upgrade to. Then i was advised that the one i chose is not an upgrade option so he will have to cancel my expired contract and open a new one. So i thought okay. We went through the process and i was advised there would be no cancelation fee so that made me glad. I got my new contract and was assured that the old one would be canceled in the next month. I had to call the consultant 4 times to follow up on whether my contract was cancelled. I then went to the MTN in shelly center where they checked for me. And they advised me that it hadn't been canceled and to make things worse... They advised that the new contract was available as an upgrade. This tells me that the sales consultant did the cancelation and new contract because he wanted more commission. And that frustrates me because that's dishonesty and to make it even worse. My monthly premium went up by R600 for one month and another R200 the next. I went back to the Shelly beach branch and they checked what was happening and told me that this is not the first time the other branch messed up a customers profile. I was not advised about any of these fees and i am not happy. I've been with MTN since 2007. Nothing like this has ever happened. But now im starting to question ethics. I don't blame MTN, but the consultant in their employ. I need to resolve this and know what is going to be done because staff like that need to be disciplined. Its dishonesty at its best. Retail should be about seeing to the customers needs and not your own needs. Ultimately i would like to get the money paid back to me that was taken off as extra at the end of the last two months. And the staff member needs to sorted out so that he does not do this to the next person. Patiently awaiting your response.