Absolutely ridiculous service.

<p>My contract data sim package is insufficient and I need to upgrade to a larger package. I went to the menlyn mall mtn store and asked about the costs involved. The assistant said their systems we're offline and she wasn't able to tell me but I should phone mtn and ask them. I insisted that she phone them since I came all the way to the store. She then asked for my phone to call them on!</p> <p>I refused. She then found another phoned and called the client services. After holding for 5 minutes she handed the phone to me, the operator then asked all my details to verify that it was me. After all of that the operator informed me that she wasn't able to tell me how much the migration/upgrade costs would be and that I should phone a different number.</p> <p>How does this company conduct business? They are unorganised, uninformed and unprofessional. I am appaled. As soon as this contract is done I will be moving to someone else.</p>