EM
Etta M
1 reviews | Active since Jul 2011
07 Sept 2015, 14:56
Absolutely ridiculous
I received an sms today on my phone stating that I owe R1113.00, both the phones on the contract is top up accounts, so there is only the monthly installment due. When phoning the customer care they told me that the amount that are going to be deducted is for Feb 2010 account that is in arrears. I mean five years down the line, MTN says I owe them money. That amount that is outstanding was credite by MTN because of incorrect billing. I want to know why now all of a sudden after everything was sorted out I am still liable after FIVE a whole FIVE years because of your incompetency.
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MTN South Africa's replyOfficial
09 Sept 2015, 10:09Hello justme999,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the amount of R1 113.00 was the balance at the end of August, which was for the July and August invoices. The amount of R556.50 was deducted on the 31 August for the July invoice. Therefore the currently balance amount is R556.50 for the month August which will be debited at the end of September.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the amount of R1 113.00 was the balance at the end of August, which was for the July and August invoices. The amount of R556.50 was deducted on the 31 August for the July invoice. Therefore the currently balance amount is R556.50 for the month August which will be debited at the end of September.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
MTN South Africa's reply09 Sept 2015, 10:09
Official
Hello justme999,
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the amount of R1 113.00 was the balance at the end of August, which was for the July and August invoices. The amount of R556.50 was deducted on the 31 August for the July invoice. Therefore the currently balance amount is R556.50 for the month August which will be debited at the end of September.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica
Thank you for bringing this matter to our attention.
We apologise for any inconveniences caused as a result of this. We understand the frustration you have faced in your attempt to obtain results and answers.
According to our records, the amount of R1 113.00 was the balance at the end of August, which was for the July and August invoices. The amount of R556.50 was deducted on the 31 August for the July invoice. Therefore the currently balance amount is R556.50 for the month August which will be debited at the end of September.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind regards
Veronica