1 reviews | Active since Mar 2009
ABSOLUTELY RIDICULOUS!!!!
My Blackberry 9720 bought on 6 December 2014 developed a faulty battery after 3 months. I took it in to the shop where I bought it from on 17 March to be told it would take 6 weeks to replace a battery!!!! I phoned yesterday to find out the status because it seems utterly ridiculous that it should take 6 weeks. Well, I was in for another surprise!!! I was told that the Technical Dept do not have batteries so it will be 20 days before I can expect my phone back. That to me is absolutely absurd that your Technical Department do not have batteries???!!!! The MTN stores have batteries so why not the Technical Dept???!!!! They can get a battery from any one of their stores so what on earth is the hold up?? MTN you need to sort out your Technical Dept URGENTLY a simple thing like a battery not being in stock is totally unacceptable and utterly ridiculous. This does not throw a very good light on MTN at all in that there is no after sales service.
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved you will need to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Best regards,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. In order for this matter to be resolved you will need to liaise with the repair centre directly on ***.
Thank you
Wenzile Masina
REQ:***
Best regards,