1 reviews | Active since Jan 2017
Absolutely ridiculous
<p>I am absolutely shocked and disappointed to say that we placed a order for a Huawei Mate 9 3(almost 4) weeks ago and MTN does not even have stock! How can one big company such as MTN not have stock for over 3weeks! The biggest disappointment of them all is they advertise this awesome special but not one and I really do mean not one store has stock!</p> <p>I am moving over from cell c to mtn but i must say this service has been shocking from the start. Even if this gets sorted I am not even sure if I would like to take the contract seeing how poor service such a big company provides. Utterly shocking and disgusted! </p>
Also your staff constantly promise to have stock the following day or week. They never call back with an update so you need to call in yourself to make follow-ups. Very bad service in that regard too!
Also your staff constantly promise to have stock the following day or week. They never call back with an update so you need to call in yourself to make follow-ups. Very bad service in that regard too!
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have sent an urgent request to ur sales department team to contact you with regards to Huawei mate 9 handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Dear Valued Customer,
Thank you for taking time to raise your concerns with MTN, please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
As per our telephone conversation i have sent an urgent request to ur sales department team to contact you with regards to Huawei mate 9 handset.
Rest assured, it is not our intention to displease you. We look forward to improving on the service delivery to you.
warm regards
mike
Complaints Management Team
Reference Number: ***7
Must say the urgent request does not seem to be urgent. The pathetic service continues!
Must say the urgent request does not seem to be urgent. The pathetic service continues!