Absolutely ridiculous!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I first called the customer care service line to assist with an airtime reversal and I was advised by one of the service champions that I would need to submit my bank statement where the purchase reflects. As advised I did the necessary and sent an email to MTN. MTN then responds stating that it is not possible even though confirmed otherwise previously and they advertise the airtime reversal functionality. When trying to utilize this functionality it states “service not running” – if there is an error on the system; surely this can be processed manually. All other network providers are able to assist with such, what can’t MTN? A customer’s loyalty and longevity seem to hold no value.. I have mentioned that I will post this on social media should I not receive any joy and here I am because MTN chooses to ignore my requests!!!