Absolutely Putrid Service, Proceed With Caution

When it comes to signing customers up and debiting their accounts, everything happens quickly and efficiently. But the moment you try to cancel anything, it becomes an exhausting, never-ending process. I requested cancellation of my insurance in January, yet I continued being debited for three additional months. The only way I could stop the charges was by involving my bank and blocking the debits myself, something I should never have had to do. Since then, I have called multiple times, sent numerous emails, visited stores and still, there is no resolution and no refund.

What makes it worse is the constant back-and-forth:

In-store staff say the insurance is handled by a third party The third party says MTN is responsible for billing

So, who is actually accountable?

As a loyal MTN customer for over 20 years, I am extremely disappointed and frankly disgusted by this experience. The only reason I am still with MTN is because I depend on the number for business — not because of the service.