mL
michelle L
1 reviews | Active since May 2012
26 May 2015, 16:37
Absolutely poor service
I was supposed to get my regeneration of airtime on the 26/05/2015 and I did not. When I called the call centre I was on hold for over an hour and a half only to be cut off when the person eventually answered. I'm fed up with Mtn now because this is not the first time I've received such bad service. I wish for my contract to be cancelled so that I can go where the service is good.
Helpful (0)
Replies (2)0
Replies (2)
MTN South Africa's replyOfficial
02 Jun 2015, 15:14Hello michelle1234,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Our records show that you were provsioned on the 27/05/2015.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Our records show that you were provsioned on the 27/05/2015.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
MTN South Africa's reply02 Jun 2015, 15:14
Official
Hello michelle1234,
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Our records show that you were provsioned on the 27/05/2015.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Thank you for posting.
Thank you for taking time to raise your concerns, please accept our apologies for any inconvenience caused.
I do know how frustrating that this can be, do note that our management teams are aware of this and due to the current protest action being experienced there is delays in our customer touch points.
Our records show that you were provsioned on the 27/05/2015.
I hope the above is in order and would once again like to apologise for the inconvenience this has caused you.
Regards
Jean
REQ:***
Best regards,
mL
michelle L's updateReviewer Update
20 Nov 2018, 10:03I don't accept the apology as months have past and in fact though I remain still loyal, I don't find the services to have improved in any way. Especially the Call centre.
mL
michelle L's update20 Nov 2018, 10:03
Reviewer Update
I don't accept the apology as months have past and in fact though I remain still loyal, I don't find the services to have improved in any way. Especially the Call centre.