yC
yolundi C
1 reviews | Active since Aug 2014
04 Jun 2018, 14:16
Absolutely poor and misleading service
Absolute ******* customer service from retention department. Was told I will be put on a month to month contract but now I am stuck with a 24month and cannot upgrade.
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yolundi C's updateReviewer Update
04 Jun 2018, 20:39I appreciate the correction.
This only after I have spent many hours on the phone explaining my issue over and over to many consultants over a span of more than a month. There was a total disconnect among the retentions dept consultants and with the mtn direct staff.
I had to fight my own battle to a point where I felt hopeless but thank Lord for my self determination and resilience. Please sort this issue with the retention dept as I was one of many ppl struggling with the same issue.
yC
yolundi C's update04 Jun 2018, 20:39
Reviewer Update
I appreciate the correction.
This only after I have spent many hours on the phone explaining my issue over and over to many consultants over a span of more than a month. There was a total disconnect among the retentions dept consultants and with the mtn direct staff.
I had to fight my own battle to a point where I felt hopeless but thank Lord for my self determination and resilience. Please sort this issue with the retention dept as I was one of many ppl struggling with the same issue.