ABSOLUTELY PATHETIC , UNPROFESSIONAL TERRIBLE SERVICE

Mtn employees clearly do not take their job seriously, I was not aware it took almost a week to receive the hand set after upgrading. Whenever I upgraded I received the handset latest within 2 working days and the consultant always kept me in the loop. Yesterday after aimlessly trying to get some info regarding my delivery I received assistance from a very helpful gentlemen named Alroy Van Ross, The consultant Nombuso Mchunu eventually phoned me and left a voice mail explaining that simply after upgrading my contract her job was done. This clearly shows that mtn do not go the extra mile let alone ensure the client receives further communication. I have not signed or received anything so now I am seriously considering cancelling this deal and waiting till November for the contract to expire and simply go elsewhere . A friend of mine with another network upgraded on Monday and she received the handset on Tuesday. I honestly do not understand why it's taking this long. Such incompetence and ignorance from these employees and they over charge on everything.