Absolutely pathetic service from MTN

I called last week for a settlement and had a simple query asking if their agents could explain to me how the settlement is made up. The settlement amount is ridiculously high seeing as I wanted to settle a year early and I’m not even saving R1000 yet.

I called through to advisors who were unprofessional and unwelcoming, your retentions advisors don’t know the basics of how a settlement is made up.

They could not explain to me how the amount got to what it is. I had to sit hours on the phone because your IVR redirected me to the incorrect department and I had your advisor drop the line on me and I had to start the process again

I’m so annoyed with how unprofessional you are! I emailed MTN customer service with the request for a breakdown and I don’t know if they can’t comprehend my request but instead they just requested another settlement amount for me. I emailed them back and have yet to be emailed or called backed even though their team set the expectations of 72 hours which passed already.

I called today because I got a message about my settlement which was not even the information I was looking for This is another thing that annoyed me because previously I asked that you send me the settlement amount and you said you couldn’t do it but all of a sudden you were able to message me with it.

I spoke to Emihle today and asked her to look at my invoice but she advised that the invoices have been delayed due to an issue with MTN but you failed to advise your customers of this. She transferred me to Retentions and of-course the line dropped and when I called back again the Retentions line closed. I was also told by her that she doesn’t know the complaints contact or what the process is. Your advisors need URGENT training

This has all been such an inconvenience. I need the complaints team to reach out and I would like a detailed breakdown of how you got to my settlement about. What it’s made of as it doesn’t make sense to me and this should have been resolved on the same day that I called last week!