Absolutely Pathetic Service at MTN (Gateway branch)

I have recently signed up for a contract at the Gateway Branch in April 2018 – Huawei P20 & P8 lite deal. I was promised by the salesperson that I could retain my current number at that time. To date, I have an MTN sim card with a NEW number assigned to it which I cannot use as I required my old number to be retained. I cannot reap the benefits in terms of data and the voice package that I am paying for. I have previously contacted the branch with no sort of advice or support. No one seems to know what is going on in that shop, neither do they answer the shop phone. I have contacted the Head office last week (17.07.2018) to rectify this situation – Only post this was when I received a call from the store branch manager. The manager called and promised to get back to me and they will escalate the issue and it will be resolved. I have received NO feedback post this.

I received an email from the store staff (Shanade Naidoo) saying that Sherice used her login details to set up my contract as she did not have her account set up etc., - This has absolutely nothing to do with me! It was extremely disappointing as she was shifting accountability and blame to me.

This is highly unacceptable. The fact is that I came into the store multiple times and spoke to sales and they have promised to escalate the issue and would resolve the issue. I am not interested in blaming anyone, the accountability ultimately sits with the store and MTN Brand. I require this to be resolved ASAP. I am paying for something I cannot use.