JR
Jarred R
1 reviews | Active since Mar 2015
12 Mar 2015, 17:06
Absolutely pathetic service.
I purchased a new contract through MTN Direct 07 Jan 2015.\ Samsung S5 Mini". The phone stopped working on the 21st of Feb 2015. It would not allow me to make calls"
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Replies (1)
MTN South Africa's replyOfficial
18 Mar 2015, 14:56Hello jarred89,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please liaise with the repair centre directly on *** in order to get further details on when the device will be repaired.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please liaise with the repair centre directly on *** in order to get further details on when the device will be repaired.
Thank you
Wenzile Masina
REQ:***
MTN South Africa's reply18 Mar 2015, 14:56
Official
Hello jarred89,
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please liaise with the repair centre directly on *** in order to get further details on when the device will be repaired.
Thank you
Wenzile Masina
REQ:***
Thank you for bringing this to our attention.
We appreciate that you have made us aware of the issues that you were faced with regarding the faulty handset.
I apologize for any inconveniences caused as a result of this. I understand the frustration that you endured in your attempt to have the issue resolved.
Unfortunately, the IMEI number and Job Card number have been left out of your post which does delay the resolution time. Please liaise with the repair centre directly on *** in order to get further details on when the device will be repaired.
Thank you
Wenzile Masina
REQ:***