1 reviews | Active since May 2016

01 Feb 2017, 10:55

Absolutely pathetic & ***********

<p>The one star given in this review is actually too much! Your service is beyond appalling, if you not sure what that means let me make this easier... Your service is ****!!!!!</p> <p>One the 13th Jan my contract was approved, about 72 hours later the courier called to confirm my delivery address, only to find out the address provided to them was incorrect!! I was advised to contact MTN to change the address, which I did minutes later. Was told that the change has been submitted and the courier will call me again. Days later I called the courier who confirmed that the change has still not been verified by MTN.</p> <p>MTN has now gone from "we will escalate to a supervisor" to "no stock" to "the courier will call tomorrow" to "it's been escalated". Are you kidding me???? <br />It's not f@ckn rocket science, you do not need a degree to change an address you f@ckd up!!!</p> <p>This has now been escalated to Shareeka ****inson (MTN Direct Supervisor) who has done nothing about the matter yet advised she would escalate to Kgosi Moiloa's supervisor as Kgosi was the one who captured the address incorrectly. This mysterious supervisor Sunil has not even bothered calling!! <br />How many supervisors does it take to ***** in a light bulb???</p> <p>I will post 2 reviews tomorrow and the day after I will post 3... I'm sure you get the picture.....</p>

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Replies (1)
MTN South Africa
MTN South Africa's reply09 Feb 2017, 22:52
Official

Thank you for your post.

We are sorry to have disappointed you with our service and would like to assure you that we do strive to provide the best service at all times.

We will engage with the relevant department dealing with these matters to investigate and resolve your problem accordingly.

We understand that the entire experience must be very frustrating and hope that we can restore your faith in us.

warm regards

mike

REQ:***