Absolutely Pathetic Customer Service and Data Management

I’m beyond frustrated with MTN’s LTE service. We have a router with a 100GB fair usage limit per month, and every single month, by the 17th, MTN conveniently claims we’ve used all 100GB. This month, I paid my account in full and also purchased a 30-day 10Mbps line booster on the 30th of March. It’s now the 18th of April, and suddenly—no internet.

I called MTN and spoke to Azzeza, who flat-out refused to help me because the contract is in my husband’s name—even though they are a CUSTOMER CARE line. She wouldn’t even call him back! When he finally got through, she hung up on him the moment she heard it was him. On his second attempt, she told him all the data and the booster had been depleted. How?? Our router shows no signs of data depletion, and there’s no way to monitor usage accurately.

To top it off, she said we can’t even buy another booster—and when my husband asked what the point of the Wi-Fi is if we can’t use it, she sarcastically told him to get another service provider because there’s nothing she can do. This is absolutely unacceptable. MTN’s support staff are rude, unhelpful, and clearly not interested in resolving customer issues. We’re now paying for a service that’s basically unusable. It’s a complete **** and a waste of money.