ABSOLUTELY PATHETIC CUSTOMER CARE

<p>Due to the lack of constant feedback and MTN’s inability to assist their clients, I hereby cancel my contract with immediate effect. Please arrange my final bill and convert my line to pre-paid.</p> <p> </p> <p>It has been 16 days. 21 days is only if the device is collected directly from my domicile which it wasn’t. I also seriously doubt this will be resolved within the next 5 days either considering there is now also a change of courier company (I believe). Which means my REPLACEMENT device would be put at the back of the queue. As well as there being a supposed problem with your warehouse computer system. All of which points to more incompetence on MTN’s side.</p> <p> </p> <p>I have been e-mailing Danell Govender constantly and requesting updates and she has chosen to ignore my e-mails. I even phoned her supervisor Kim who was of no help.</p> <p> </p> <p>The person who responds to the hellopeter posts also doesn't return your e-mails. </p> <p>THEN THEY REPLY</p> <p>Official private business reply:<br />Thank you for your post.</p> <p> We apologize for any inconvenience incurred.</p> <p>The MTN direct has notified us that the order for the replacement device was ordered at Midrand Warehouse and they are waiting for the stock to arrive. (UpdateOrderStatus Status:Invoiced ).</p> <p>I have sent the request to the MTN Direct Supervisors to contact you.</p> <p>Kind Regards,</p> <p>Alice van der Merwe</p> <p> </p> <p>I have since responded twice Alice. She has said nothing or responded to my replies. </p> <p> </p> <p>MTN ARE PATHETIC!!!!!!!!!!</p> <p> </p> <p>STILL NOTHING IS BEING DONE</p>