ABSOLUTELY PATHETIC !!!
<p>ANN ERASMUS ( ********** ) from MTN Tzaneen Crossings</p> <p>ab****ley pathetic service, cant get n Port through from Vodacom to MTN for 2 weeks now, tells me everything is done. lies! and then i find out the Port has not yet been done.</p> <p>absolutely Bull****. disgusted in MTN Service. (answers the Phone with "JAA") very unprofessional, incompetant. Please can MTN just get competant people!!!</p>
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MTN South Africa's replyOfficial
26 Apr 2017, 18:51Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the port has been submitted and authorized, it is reserved for activation today, all activations are done during Network Switching Times “19:30-23:30””. Only insert the new MTN SIM card once the other service provider SIM card has stopped working. We have escalated the lapse in service to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,
MTN South Africa's reply26 Apr 2017, 18:51
Official
Thank you for your post
Please accept our apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
Please be advised that the port has been submitted and authorized, it is reserved for activation today, all activations are done during Network Switching Times “19:30-23:30””. Only insert the new MTN SIM card once the other service provider SIM card has stopped working. We have escalated the lapse in service to the relevant management team to take corrective measures in accordance with our service level agreements.
Rest assured it is not our intention to displease you. We look forward to improving on the service delivery to you.
Kind Regards
Siphumezo
Complaints Management Team
Reference Number: ***4
Best regards,