CK
Christo K

1 reviews | Active since Feb 2010

08 Mar 2016, 12:45

Absolutely PATHETIC

To: [Email Removed] [Email Removed] [Email Removed] 'Ursula Seretlo [ MTN South Africa ]'; 'Reyhalda Shaw'; [Email Removed] [Email Removed] [Email Removed]<br> Subject: RE: Complaint - <br> <br> Good Afternoon <br> <br> Do date I have received no feedback from MTN!!!<br> <br> I have another contract with the exact same queries on. Is there someone in MTN that is competent and willing to assist their clients?????<br> <br> Sent: 27 January 2016 08:45 AM<br> To: [Email Removed] [Email Removed] [Email Removed]<br> Cc: [Email Removed] [Email Removed]<br> Subject: Complaint <br> <br> Good Afternoon <br> <br> I need some urgent intervention. This is my absolute last attempt to get assistance from MTN! If you look at the amount of complaints MTN receives on HalloPeter it is clear you do not value any of your clients. <br> <br> Accounts<br> <br> For the last three months, I pay my account and then at month end get a sms informing that I short paid. I pay according to the statement I receive. Every time

0
Replies (1)
MTN South Africa
MTN South Africa's reply09 Mar 2016, 15:29
Official
Hello Christo1,

Thank you for bringing this to our attention.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.

Kindly be advised that as per our record the sms's were sent to you on two occasions.
1st sms sent On the 14-12-2015 the account was short paid with R82.99 the full amount should have been R582.99 instead a payment of R500 was received.
2nd sms sent On the 25-01-2016 the account was short paid with R109.49 the full amount should have been R809.49 a payment of R700 was received

We do look forward to improving on the service delivery to you.
Regards
Nompumelelo
REQ:***

Best regards,