1 reviews | Active since Jan 2017
Absolutely no service... pathetic!
<p>My father had 3 contracts on his name at mtn. He passed away a month ago. We went to mtn 2 days later with the death certificate and id and asked them to suspend the contracts. The guy apparently sent an email requesting the suspension. We went there 2 times after that to find out if they have gotten any response and they said no. Today I called mtn legal department to find out what's going on and they informed me that they did not receive anything... not a request or documentation or anything from the store. It's been nearly a month!! Not only did they not do their job they **** and said they did. Pathetic! Not the first time we experienced such poor service at the store. Very disappointed!</p>
Dear Memory,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly also accept our apologies for not concluding your initial request for account suspension as well as for having received the incorrect information when following up on the status of your request.
We will make every effort to avoid such inconsistencies from re occurring in the future. The account in question has now been suspended , we thank you for your patience.
Kind regards
MTNSA
Dear Memory,
Thank you for bringing this matter to our attention. We sincerely apologize for any inconvenience caused as a result of this and assure you that it is not our intention to displease you.
Kindly also accept our apologies for not concluding your initial request for account suspension as well as for having received the incorrect information when following up on the status of your request.
We will make every effort to avoid such inconsistencies from re occurring in the future. The account in question has now been suspended , we thank you for your patience.
Kind regards
MTNSA