1 reviews | Active since Mar 2009
Absolutely NO service from Service Centre
I was a Nahua Mobile contracted customer. as from 06.11.2014 all Nashua's MTN users became MTN direct customers. my contract with Nashua was R99/mth. Mtn billed me correctly in Dec 2014, but since then all my monthly bills was for R128.00.. Here is an account of my enquiries and the response I got. (the names are as given by MTN staff.<br> 27.1.2015: Monique escalated the query to Mr Randal Daniels. He promised to \pass a credit for R29.00"<br> 12.02.2015: Khethiwe Makhanyo:\"" Feb credit will be included\"" ( qyery ref:: ***)<br> 03.03.2015 Nomalema: Confirmed previous queries. she the spoke toRandal Daniels who promised to call back before 12:00 to-day. At 16:30 no response from Daniels..<br> MTN I sincerely hope you can resolve this simple query. It definitely should have been resolved by now.<br> <br> """
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the phone you provided you are billed correctly an amount of R79.00 every month and you have been paying R79.00 every month. If your query relates to a different number please provide us with that number so we can assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***
Thank you for your post.
We are terribly sorry for the inconveniences that you experienced as a result of this. We completely understand the frustration it causes.
On the phone you provided you are billed correctly an amount of R79.00 every month and you have been paying R79.00 every month. If your query relates to a different number please provide us with that number so we can assist.
We would like to assure you that we are actively working to improve our service levels.
Regards
Thabelo
REQ:***