Absolutely No Service Culture

When I eventually decided to renew my contract I was rewarded with my line being cut and being without any kind of connectivity for an entire day. This was despite the fact that I had 120 free minutes and 1.3GB data available. The call center agent further more made as if it was my problem seeing that I renewed my contract which in turn resulted in me exceeding my credit limit. Who sets credit limits, Me? Not forgetting that payments were always met. To top it off I am getting daily messages that delivery for the new device would be for that day, every day.....3 weeks straight now and still NOTHING!! I called to cancel and all that happens is that the call is transferred to retention Department. What a joke, retention dept. call eventually disconnect due to nobody taking the call. Dont even try logging a complaint on their website, you are simply ignored.......Absolutely SHOCKING Service

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