LH
Linda H
1 reviews | Active since Jun 2011
09 Jun 2015, 10:45
ABSOLUTELY NO SERVICE
MTN has to be the worst cellular service provider. I have logged numerous complaints about the package deal I entered into which I am not receiving. Now for the past two months my account is double. I have tried over 7 times last month and have been on the phone since for over an hour this morning just waiting for them to answer to find out why my account is double. Maybe I should just not pay Im sure then I will get a call from them - is this the only way I can get to speak to someone regarding this. Between my family and friends we have over 11 contracts with MTN and we will not be renewing any of then.
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MTN South Africa's replyOfficial
19 Jul 2015, 23:20Hello lheynes,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, for the months March, May, June and July the number ending in 527 has increased due to data charges and data bundle purchases.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, for the months March, May, June and July the number ending in 527 has increased due to data charges and data bundle purchases.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
MTN South Africa's reply19 Jul 2015, 23:20
Official
Hello lheynes,
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, for the months March, May, June and July the number ending in 527 has increased due to data charges and data bundle purchases.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***
Thank you for your post.
Please accept my apologies for any inconvenience caused as result of the breakdown in the service delivery in one of our touch points.
According to our records, for the months March, May, June and July the number ending in 527 has increased due to data charges and data bundle purchases.
We would like to assure you that we are actively working to improve our service levels.
Regards
Veronica
REQ:***